PHOENIX — The Arizona Attorney General’s Office announced Wednesday a $2 million settlement with StubHub over ticket refunds that weren’t initially granted for events canceled due to the COVID-19 pandemic.
The ticket reseller had only provided customers the option to receive account credits equal to 120% of purchases for events canceled starting in March 2020 because of the pandemic.
Arizona, along with nine other states and Washington, D.C., argued that StubHub failed to honor its “FanProtect Guarantee” that ensured consumers would get full refunds for tickets if an event was canceled.
Following an investigation, StubHub in May told customers that they would give customers who purchased tickets to canceled shows prior to March 25, 2020, full refunds unless then instead wanted account credits.
"StubHub promised Arizonans refunds for canceled events but then tried to change the terms of the deal because of COVID-19," Attorney General Mark Brnovich said in a press release.
"Companies must honor refund representations, and as a result of our investigation, StubHub provided Arizona consumers with full refunds for tickets to canceled events."
More than 6,100 Arizona consumers qualified for the $2 million — and $250,000 in account credits — from the settlement.
Those who haven’t been contacted by StubHub and believe they are entitled to a refund can contact the ticket reseller at 866-788-2482 or the AG’s office here.